Xcotton Shipping Protection

 

We have partnered with Xcotton Shipping Protection to provide shipping protection services. When you make a purchase on our official website (https://www.fafreesebike.com/), you will have the option to add Xcotton Shipping Protection to your order.

 If you choose this service and your package is lost, damaged, or misdelivered during transit, you can file a claim directly with Xcotton Shipping Protection. All claim handling, compensation, and issue resolution will be fully managed and covered by Xcotton Shipping Protection.

 We are pleased to offer you additional coverage options for your shipments. Below are the detailed terms and conditions of Xcotton Shipping Protection.

 

Coverage Scope	Coverage Scenarios	Criteria for Assessment	Claims Support Documents	Compensation Amount
Loss	No delivery confirmation in the tracking system	If the package has not been delivered within 60 days after dispatch, it will be considered lost.	Shipping Tracking Information	Xcotton Shipping Protection will replace or refund your item, but the refund amount will not exceed the original purchase value of the item.
	Tracking shows delivered, but the customer did not receive it	Tracking shows delivered, but the customer did not receive the package.	1. Police Report 2. Relevant Video Evidence from the Scene 3. Loss Confirmation from the Shipping Company
	Misdelivery by Courier	If you discover that your package was delivered to the wrong address.	1. Order with shipping address information 2. Delivery address provided by the carrier	Xcotton Shipping Protection will compensate the costs incurred to correct the address, subject to their approval.
	Partial loss	Received the package, but only part of the items were included. The outer packaging was damaged, and it appears that the packaging could have contained the missing items.	1. Shipping Receipt on the Outer Packaging 2. Photos of All Sides of the Outer Packaging 3. Photos of the Received Goods	The purchase amount of the lost goods, with the compensation amount not exceeding the product's purchase value.
Damage	When the items received by the customer have obvious cracks, damage, bending, crushing, or other conditions that make the item unusable.	Both the outer packaging and the goods themselves are damaged.	1. Shipping Label on the Outer Packaging 2. Photos of All Sides of the Outer Packaging 3. Photos of the Product Packaging 4. Photos of the Damaged Parts of the Goods	Xcotton will compensate the customer's loss, with the compensation amount not exceeding the product's purchase value.

NOTE: The refund or compensation amount will be based on the purchase value of the item, excluding shipping costs and the cost of Shipping Protection itself.

 

 

How to File a Claim

Please visit the official Xcotton Resolution Center on their website to submit a claim, or contact them directly at support@xcottons.com.

 

Important Time Limits for Reporting Issues:

All issues must be reported within 90 days from the order date.

 

Xcotton Terms and Conditions of Use

If you would like to review the full terms and conditions of Xcotton Shipping Protection, please refer to their official Terms of Service.

 

Frequently Asked Questions

 

Q1: Does Shipping Protection cover shipping costs?
A1: The Shipping Protection service fee is calculated based on the consumer's purchase price. Therefore, the maximum compensation amount that Xcotton can offer is the product's purchase price, excluding shipping costs and Xcotton's own fees.

 

Q2: If the received product has rusted parts, is this covered by Shipping Protection?

A2: Shipping Protection covers loss and damage of goods during transit. Product quality issues are not within the scope of Shipping Protection. If the outer packaging is free of water stains, rust or oxidation issues are not considered transit-related problems and are not covered by Shipping Protection.

 

Q3: Can Shipping Protection be canceled?

A3: If your order has not been shipped, please contact Xcotton Shipping Protection to request a cancellation and refund for the shipping protection.

If your order has already been shipped, the shipping protection cannot be canceled or refunded.

 

Q4: What is the claim response time for Shipping Protection?

A4: Xcotton's claim response times are as follows:

Respond within 24 hours of the consumer’s claim submission.

If the claim documentation is complete, compensation will be processed and paid or a new order placed within the second business day.